Data-driven support

★★★★★

Reporting every interaction throughout all communication channels.

Resources

We use some of the best reputable platforms to make sure our service delivery is secure and hassle free.

Behind every ticket we solve is a customer we lock into your brand for life.

24/7 livechats

1. Real-time help

2. Real people

3. Combination of Human and AI power

4. Constantly trained on your organization's data

Email Support Excellence

1. Complaints

2. FAQS

3. Followups

4. Inquiries

Social Media Messaging

1. DMs

2. Comments

3. Turning curious visitors into loyal customers

4. Inquiries

WhatsApp Business Messaging

1. DMs

2. Real-time,informal and frictionless communication

3. Turning curious visitors into loyal customers

4. Inquiries

Comprehensive Customer Support Service Plans

Essential plan($297)

• 200 email tickets + 50 livechats

• 1 social channel (FB,Insta,WhatsApp)

• 2 000 AI agent messages per channel

• 8 hours response SLA

• AI-POWERED chatbots forbasic queries

• Basic analytics reports

CX Pro ($697)

• 500 email tickets + 100 livechats

• 3 channels (Email +Chat +2 Social/WhatsApp)

• 4-hour SLA + 24/7 AI backup

• Dedicated part-time agent (20-hour/week)

• Weekly performance and data analytics reports

• 16 000 AI agent messages per channel

CX Advanced ($1,997)

• Unlimited emails +chats

• Omnichannel social channels

• 1hr response SLA

• 200 000 AI agent messages

• Dedicated 24/7 agent

• Custom AI/voice bots trained on your data

• Real-time war room for outages

• Biweekly analytics reports

Add-ons

• AI Max add-on ($299)

• Unlimited emails and livechats ($366)

• Dedicated support (available 24/7)- ($799)

• Basic support-($56)/week

OUR SERVICE

Email Support

We deploy smart,emotionally aware agents (AI+human) who are trained to respond swiftly,accurately and in a way that makes your customers feel seen and heard.

Social Network Support

Making Instagram,LinkedIn,Facebook and WhatsApp instantly accessible and responsive. Whether it's product inquiries,complaints or sales.

We create custom AI bots that handles queries,complaints,update orders,bookings and appointments. We power livechats with hybrid of trained agents and AI agents,turning random visitors into captivated customers with real-time answers,customer offers Irresistible engagements.

WhatsApp Business And Livechat Support

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Customer Experiences Matter

Experoc transformed our customer support! Their omnichannel approach and skilled agents, both AI and human, have significantly improved our response times. The tailored reports provide valuable insights into customer sentiments, helping us understand their needs better. Our customers feel heard, and our revenue has seen a positive impact since partnering with Experoc.

- Derek Gupta

We’ve been thrilled with Experoc’s services! Their team handles our customer inquiries efficiently, whether through email or social media. The comprehensive subscription plans are clear, and the data analysis reports are incredibly helpful. Our customers appreciate the support they receive, and we’ve noticed a boost in customer loyalty and satisfaction since we started working with them.

- Leon and Anne van Keirk

Success

Customer Satisfaction

97%

Growth

Revenue Increase

+23%

Service Excellence

99.9%

Quality

Elevate Your Customer Experience Today

Transform your customer support with our omnichannel solutions. Let us handle inquiries and complaints, ensuring satisfaction and loyalty for your brand.

Frequently asked questions

What is CX-as-a-Service?

CX-as-a-Service (customer experience as a service) is a morden solution that helps businesses automate and improve how they interact with customers using AI agents,CRM tools,analytics and human support without needing in-house staff or technical skills.

Who is the service for?

Our service is ideal for small businesses to mid-sized businesses,startups,eCommerce,service providers and professionals (like dentists,consultants,agencies and more)

What do your AI do?

Our AI agents handles:

• Customer Support (FAQs,Order tracking,complaints etc)

• Appointments booking

• Lead qualification and Followups

• Upselling/cross selling

• Analytics reporting

• Social media and websites chats

Do I need any technical or codingskills?

Since we handle everything from AI training,setup to maintenance,upgrade and reporting. You don't need any technical skills.

Is customer data secure?

Absolutely,we follow strict data privacy standards and comply with regulations like GDpR,POPIA and CCPA. All data is encrypted and access restricted.