11 AI Tools For Customer Support In 2025

11 AI Tools For Customer Support Teams In 2025

11 AI Tools For Your Customer Support

You could have an average product on the market that is selling at satisfactory levels. However, if your customer support is excellent, there is a high probability that your sales graph will grow exponentially in the long term.

On the contrary, you could have a killer product that is outranking competition and selling like hotcakes. But, if your customer support team is limping, the sales graph will plummet sooner or later.

Businesses often fail to deliver great customer service not because they don’t know how, but because they sometimes lack the right team or rely on outdated tools. Providing customer service in any industry is an uphill task – it demands a tremendous amount of time, effort, and resources to handle the constant inflow of customer queries, complaints, and feedback, especially from upset or difficult customers. Leveraging AI customer service systems can help manage this more effectively by automating ticket creation, categorization, and prioritization – reducing manual workload and ensuring faster response times for improved customer satisfaction.

Thanks to the recent growth in AI activity, the customer support function can breathe a sigh of relief. Many businesses, understanding the potential benefits of AI tool for customer support are trying to automate their customer service function.

AI’s power lies in automating rule-based tasks, improving efficiency by reducing manual errors, and enhancing customer satisfaction by delivering instant results. There are countless tools available in the market that can do these tasks for you.

But how do you choose the best AI tool for your customer support team in 2025? There are so many options available in the market, each with its own features, pros and cons, and pricing plans.

Here are some that you can refer to.

1. ChatBot

ChatBot: AI-Powered Customer Service Solution

Overview

ChatBot stands out as a comprehensive AI chatbot platform that seamlessly integrates with LiveChat and HelpDesk to create a unified customer service ecosystem. ChatBot uses AI-generated responses to instantly help your customers, providing 24/7 support and ultra-high satisfaction rates. This three-platform synergy from the same company offers businesses a complete solution for automated and human-assisted customer support.

Key Features

AI-Generated Responses: ChatBot uses AI-generated responses to instantly help your customers, handling routine inquiries automatically while maintaining conversational quality.

Seamless Integration Trio: ChatBot integration with LiveChat provides transfer capabilities to redirect chats from bot to agents, and can create HelpDesk tickets out of chat for human agent handling.

No-Code Platform: Users can build and launch chatbots without coding requirements, making it accessible for non-technical teams.

24/7 Availability: Automated responses ensure customer inquiries are handled around the clock, improving response times and customer satisfaction.

Smart Escalation: If the chatbot can't resolve the problem right away, it can create a HelpDesk ticket out of chat so it can be handled by a human agent.

Pricing Structure

ChatBot.com offers three main pricing tiers with annual billing options ($65, $169 and $499 for monthly billing):

- Starter Plan: $52/month (annual) - Basic chatbot functionality for small businesses

- Team Plan: $142/month (annual) - Enhanced features for growing teams

- Business Plan: $424/month (annual) - Advanced automation for enterprise needs

Each plan includes different message limits and feature sets, with the ability to integrate with LiveChat and HelpDesk platforms for comprehensive customer service coverage.

Pros

✅ Comprehensive Solution: Combines chatbot, live chat, and helpdesk in one platform, reducing the need for multiple tools

✅ Smart Escalation: Seamlessly transitions between AI and human agents based on conversation complexity

✅ Data-Driven Insights: Provides detailed analytics and conversation summaries for continuous improvement

✅ No-Code Setup: User-friendly interface allows non-technical teams to deploy and manage chatbots

✅ 24/7 Availability: AI handles customer inquiries around the clock, improving response times

✅ Integration Capabilities: Connects with existing business tools and CRM systems

Cons

❌ Learning Curve: Initial setup and training require time investment to achieve optimal performance

❌ Customization Limits: Advanced customization may require developer assistance or higher-tier plans

❌ AI Limitations: Complex or highly specialized inquiries still require human intervention

❌ Pricing Scaling: Usage-based pricing can become expensive for high-volume businesses

❌ Integration Dependencies: Full functionality relies on proper integration with existing business systems

Bottom Line

This AI chatbot solution excels in providing a unified customer service experience that scales with business needs. The combination of intelligent automation, human oversight, and integrated helpdesk functionality makes it particularly suitable for growing businesses that want to maintain service quality while reducing response times.

The platform's strength lies in its balanced approach - leveraging AI efficiency while preserving the human touch when needed. However, businesses should carefully evaluate their conversation volume and complexity requirements to ensure the pricing model aligns with their budget and growth projections.

2. Help Scout

The Help Scout logo is in the top left corner, followed by navigation links to Product, Solutions, Resources, Company, and Pricing.

Centralize conversations with Help Scout

Help Scout is a communication platform and shared inbox that uses AI to help customer service teams deliver personalized and empathetic support across multiple channels.

Highlight AI Features:

Beacon – A chatbot that can answer FAQs, collect feedback, and suggest relevant articles Workflows – A tool that automates actions based on triggers and conditions

Satisfaction Ratings – A tool that measures customer happiness and identifies areas for improvement

Pros:

Boasts of a simple and intuitive user interface that any user can use with relatively no training.

Offers easy and quick integration with Zapier, Slack, Mailchimp, Shopify, and even specialized revenue recognition tools, streamlining workflows and accelerating data sharing.

Ranks high on high customer satisfaction rating and a loyal customer base.

Cons:

Help Scout’s chatbot is not very customizable and may not be able to handle complex queries or scenarios.

The tool’s reporting and analytics features are limited compared to other alternatives in the market.

Does not support voice or video calls, which may limit the communication options for some customers.

Pricing:

Standard plan for $20 per user per month

Plus plan for $40 per user per month

Pro plan for $65 per user per month

3. Gorgias

Gorgias homepage with a gradient peach and pink background. The Gorgias logo is in the top left corner, followed by navigation links to Product tour, Pricing, Partners, Resources, Log in, and Sign up free.

Gorgias: AI-powered support

Gorgias is one of the leading help desk software that leverages AI to specifically help eCommerce businesses manage all their customer interactions in a centralized manner.

Highlight features:

Quick replies – Automatically suggests replies based on previous conversations

Smart Rules – Automatically assigns tickets, tags, and priorities based on conditions

Pros:

Provides a powerful and flexible rule engine that allows users to create custom workflows and automations for different scenarios.

Known for its robust and reliable performance and scalability, handling over 10 million tickets per month.

Easily integrates with popular eCommerce CMS services like Shopify, Magento, WooCommerce, BigCommerce,etc.

Cons:

The chatbot has room for improvement and is not equipped with advanced natural language processing or conversational flows.

May not be for all since it has a steep learning curve and may require some technical skills or knowledge to set up and use effectively.

The ticket-based pricing rather than user-based pricing adopted by most SaaS businesses might make budget tracking and forecasting difficult

Pricing:

Free starter plan available on monthly subscription (50 tickets per month)

Basic plan for $50 per month for up to 300 tickets per month

Pro plan for $300 per month for up to 2,000 tickets per month

Advanced plan for $750 per month for up to 5,000 tickets per month

Custom plan for enterprises with custom tickets volume

4. HubSpot Service Hub

HubSpot Service Hub homepage with a blue header, featuring a screenshot of the platform's chat interface displaying a customer service interaction.

Streamline customer service with HubSpot

HubSpot Service Hub is a part of HubSpot’s CRM platform that helps customer service teams provide better support and build stronger relationships with customers. HubSpot’s AI Customer Service Agent streamlines support by automating responses to common queries, reducing ticket volume, and providing 24/7 assistance. It integrates with existing systems to deliver instant, accurate answers, enhancing customer satisfaction while freeing teams to focus on complex issues.

HubSpot Service Hub’s AI features include:

Conversations – A unified inbox that connects email, live chat, chatbots, and social media).

Knowledge Base – A tool that creates and manages self-service articles, and Customer .

Feedback – A tool that collects and analyzes customer satisfaction surveys.

Pros:

HubSpot has a huge community of users, experts, and enthusiasts that offer support, feedback, and best practices.

Being a HubSpot product, it seamlessly integrates with the larger HubSpot’s Marketing Hub and Sales Hub to create a complete view of the customer journey and align teams around shared goals.

Cons:

The interface could seem to be complex and overwhelming or even confusing and frustrating for some users.

Offers limited customization and personalization options for some features, such as chatbot, knowledge base, and feedback.

Pricing:

Starter plan for $18 per month with 1,000 marketing contacts.

Professional plan for $800 per month with 2,000 marketing contacts.

Enterprise plan for $3600 per month with 10,000 marketing contacts.

A banner promoting WhatsApp as a primary growth and sales channel, with a green WhatsApp icon and a button to start a free trial.

5. Atera

The Atera logo is in the top left corner, followed by navigation links to Features, Solutions, Pricing, Resources, Company, Log In, and Sign Up. The headline reads "10X EFFICIENCY FOR I.T. TEAMS, POWERED BY AI" with a subheadline explaining Atera's AI-powered IT management platform.

Atera: IT efficiency

Atera is a cloud-based IT management platform that helps IT service providers and MSPs deliver remote support, monitoring, and automation to their clients.

Pros:

Comes with customer support-centric features such as:

Ticketing System that automatically creates, assigns, and prioritizes tickets based on rules and conditions.

Remote Access for small businesses, allows agents to access and control devices remotely.

Automation that automates tasks such as patch management, backup, and security management

Atera also integrates with PSA, RMM, CRM, billing, and reporting tools to provide a comprehensive solution for IT service management.

Cons:

The technician-based pricing plan is difficult to manage and may not suit all businesses.

Pricing:

Atera pricing for IT departments:

Professional plan at $149/mo per technician

Expert plan at $169/mo per technician

Master plan at $199/mo per technician

Custom Enterprise plan

Atera pricing for MSPs:

Pro plan at $99/mo per technician

Growth plan at $129/mo per technician

Master plan at $169/mo per technician

Custom Superpower plan

6. Zendesk

Zendesk homepage with a purple header featuring the Zendesk logo and navigation links to Products, Pricing, Solutions, Demo, Resources, and a "Start free trial" button. The main content includes a headline, "Unlock the power of customer experiences," and a subheadline, "Build lasting relationships with our complete customer service solution”.

Elevate customer support with Zendesk

Zendesk is a cloud-based customer service platform that offers state-of-the-art customer support tools for businesses of all scale and type.

AI-Powered Features:

Answer Bot – A tool that automatically responds to customer queries with relevant articles

Content Cues – a tool that identifies gaps and opportunities in the knowledge base

Satisfaction Prediction – A tool that predicts customer satisfaction scores based on various factors

Pros:

Zendesk has a rich and diverse set of features that cover various aspects of customer service, such as ticketing, chat, voice, email, social media, self-service, and analytics.

Ranks high on customer satisfaction and global customer support

Cons:

The interface is not easy to master for all

Limited customization and personalization options

Relatively higher pricing compared to other tools in the market

Pricing:

Suite team for $55 per agent per month

Suite Growth for $89 per agent per month

Suite team for $115 per agent per month

Suite Enterprise – custom pricing

A call to action promoting a generative AI solution for businesses, with a button to book a demo.

7. Ada

Ada CX homepage with a dark background featuring an AI assistant interacting with a customer. The headline reads "A full customer service team, powered by AI" with subtext highlighting automation rates of 78% and 64%. A call to action encourages visitors to become experts in AI-first CX by signing up for Ada Interact 2023.

AI-powered customer service

Ada is a conversational AI platform that helps customer service teams create and manage chatbots that can handle complex and personalized interactions.

Ada’s AI Features Include:

Ada Glass to seamlessly transfers conversations from chatbots to human agents

Ada Engage that proactively engages customers with personalized messages and offers

Ada Translate to automatically translate conversations into over 100 languages

Pros:

Ada’s chatbots can automate repetitive tasks and provide instant responses to common customer queries, improving efficiency.

Ada can scale with your business, handling multiple customer conversations simultaneously

It can provide valuable data insights and analytics to help businesses understand customer behavior and preferences

Supports multiple languages, making it suitable for businesses with a global customer base

Cons:

While efficient for routine inquiries, Ada’s chatbots may struggle with complex or highly personalized issues that require human intervention

Implementing an AI chatbot like Ada can be time-consuming and may require significant training and customization

Depending on the scale and complexity of implementation, the cost of Ada’s services can be relatively high

Pricing:

On request

8. Zoho Desk

Zoho Desk homepage with a bright, colorful background featuring illustrations of customer service agents. The headline reads "Superior customer service.

Lasting customer experiences

Zoho Desk is an easy-to-use web-based help desk software that uses AI to help customer service teams provide better support and insights.

AI Features of Zoho Desk:

Zia – A virtual assistant tool for agents and customers, providing suggestions, solutions, and insights

Zia Voice – A tool that enables voice-based interactions with Zia, the virtual assistant

Zia Skills – A tool that allows users to create custom skills for Zia using natural language processing.

Pros:

Zoho is known for its easy-to-use software that do not require much hand-holding

Zoho has a top-notch customer service with great impetus on customer experience

It easily integrates with other Zoho products and also third-party tools such as Slack, Mailchimp, Zapier, etc. that your business could be already using

Cons:

Although a web-based app, Zoho Desk does not offer a desktop version. It remains a browser-based tool, which could be hampering productivity for some teams.

The canned messages offered by Zia don’t work when using the app via a mobile device.

To leverage the bet of Zoho Desk, one must upgrade to the Enterprise plan which is expensive and beyond the reach of most businesses.

Pricing:

Express: $7 up to 5 users

Standard: $14 up to 5 users

Professional: $23

Enterprise: $40

9. Kustomer

Kustomer

Kustomer is a customer service CRM platform that helps customer service teams provide omnichannel support across email, phone, chat, social media, and more.

Kustomer’s AI Features:

Kustomer IQ – Natural language processing and machine learning based tool to automate tasks, suggest responses, and provide insights.

Kustomer Chat – Live chat and chatbot interaction tool

Kustomer Voice – Voice-based interaction tool

Pros:

Omni-channel customer support system

Customizable support workflows

Complex routing capabilities for work distribution

Cons:

Kustomer Chat is capable but lacks a visual or tree-like interface to create workflows making it complicated for users

LImited visibility into how business rules could affect customer conversations under a given set of conditions.

Pricing:

Enterprise – $89

Ultimate – $139

10. Intercom

Intercom homepage with a dark background and white text. The headline reads "The only AI customer service solution you need" with subtext describing Intercom's combination of chatbot, help desk, and proactive support features. Prominent "Start free trial" and "View demo" buttons are at the bottom. The Intercom logo and navigation menu are in the top left corner.

Intercom: AI for customer support

Intercom is a conversational platform that helps customer service teams engage with customers through personalized messages and chatbots. Most of the popular brands use it as a chatbot tool that interacts with users and for driving the initial conversation.

Intercom’s AI Features:

Custom Bots – Tool for qualifying leads, book meetings, and collect feedback

Resolution Bot – Tool for answering FAQs and resolve customer issues

Product Tours – Customer onboarding and education tool

Pros:

Provides detailed customizable data about customer interactions and ratings

Robust feature set ideal fro startups and enterprises

Value for money pricing

Customer service that delivers great customer experience

Cons:

Customer segmentation can be tricky for new users

While the knowledge base is exhaustive, it can sometimes be daunting to find the right answer

Some technical issues which are still being reported as incomplete

Pricing:

Starter – $74 per month

Pro and Premium – Custom pricing

A call to action promoting automation of customer support tasks, with a button to book a demo.

11. Qualtrics

:Qualtrics homepage with a vibrant illustration of hands interacting with various digital devices and icons. The headline reads "Make every interaction an experience that matters" with a subheadline emphasizing the use of Qualtrics XM software to understand and deliver customer needs. Prominent "Request Demo" button is featured twice. The Qualtrics logo and navigation menu are visible at the top of the page.

Make every interaction matter

Qualtrics is a cloud-based customer experience management platform that provides tools for collecting, analyzing, and acting on customer, employee, product, and brand feedback. Although primarily used for running surveys, Qualtrics can be a powerful tool to understand customer feedback, their pain points, and feedback.

Pros:

It is a versatile research platform with an easy-to-use interface

It offers powerful analytics that give more insights into customer sentiments

Automation ad workflows for sending reminders, analyzing feedback responses, and so on.

Cons:

Pricing can be expensive for small teams and startups

Requires extensive set up ven to run basic surveys

Pricing:

On demand

Counting on AI for Customer Service

We know for a fact that customer service is the function that is most impacted or influenced by Ai. While AI tools can help automate tasks, improve efficiency, and enhance customer satisfaction at scale, not all tools are guaranteed to deliver these results.

Some might work better than the rest. Some might suit your needs, while others might just be a weak tool in your toolkit. Equipping your business with the right AI tool, especially for customer service in AI is quintessential. AI in Customer Service leverages artificial intelligence to provide efficient, responsive, and personalized support to customers.

We hope this list helps you find the best AI tool for your customer support team.

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